Finished May 24
The Power of Pause: how to be more effective in a demanding, 24/7 world by Nance Guilmartin
This book has got to be one of the most insightful business books I've ever read. The advice given here is simple, they have a good plan to get you going, and I can see how it will really help.
I'm always looking for ways to communicate better, and be a better manager, and this book has got stuff I can take and work with right away. It will take practice (as she tells the reader) to make this stuff a habit, but I can see how you can get better at it.
Essentially, it is about not reacting to statements, actions, etc. right away, but taking a "pause" to think about what you don't know about the situation, the people involved, or the background, and asking yourself how to find out more about those things before reacting. The question to ask yourself is "What don't I know that I don't know" which sounds a bit Zen, but when you think about makes so much sense.
There are additional steps to this system involving rephrasing, seeing the big picture, and knowing your triggers that are also very sensible. This is some advice I can really work with.
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