Finished July 12
151 Quick Ideas to Deal with Difficult People by Carrie Mason-Draffen
The ideas given here cover a large range of situations and personality types. They include help on confronting conflict, both as a player and as a third-party. A lot of them relate to communication including what to say, how to say it, body language, and who to say it to.
There are also ideas given that help to prevent problems from occuring in the first place, much easier than cleaning up afterwards. The ideas also relate to a variety of situations: issues between peers, team issues, meeting issues, and supervisory issues. Some were common sense, some were intriguing, and others were a bit unlikely. Overall a good tool to improve your people skills. Everyone should be able to get something out of this book.
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